Portal Administrators have the ability to assume a User's identity so that they are able to see what another User can see when logged on.  This is a much more secure means of troubleshooting rather than asking a user for their credentials, which is NOT RECOMMENDED.  This allows an Administrator to ensure that permissions are properly applied to a user account.


When a User's identity is assumed, an audit trail record is written to track this activity.


Availability

The Assume Identity function is only allowed for users with the Portal Administrator permission.


How to Assume a User's Identity

  1. Navigate to Admin > Security > Assume Identity.
  2. In the User List, select the User from the list whose identity is to be assumed.
  3. Click the Assume Identity button.


You will notice in the User Identification Panel that you are now logged on as the selected User.


How to Cancel an Assumed Identity Session

  1. Click the Logoff link in the Global Navigation Bar.


You will notice in the User Identification Panel that you are now logged on as yourself.


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