The Assume Identity function on the Security tab of the Admin Page is available for Portal Administrators or User Managers to assume a User's identity so that they are able to see what another User can see when logged on.  This is a much more secure means of troubleshooting rather than asking a user for their credentials, which is NOT RECOMMENDED.  This allows an Administrator to ensure that permissions are properly applied to a user account.


Availability

Only users with the Portal Administrator or Manage Users permission will have access to this function.


Navigation

Admin > Security > Assume Identity


How to Assume a User's Identity

  1. Navigate to Admin > Security > User Maintenance.
  2. In the User List, select the User whose identity is to be assumed by clicking the User Name.
  3. Click the Assume Identity button on the toolbar.
  4. In the confirmation message pop-up, click the OK button to assume the User's identity or click the Cancel button to abort the assume identity process.


You will notice in the User Identification Panel that you are now logged on as the selected User.


How to Cancel an Assumed Identity Session

  1. Click the Logoff link in the Global Navigation Bar.


You will notice in the User Identification Panel that you are now logged on as yourself.


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